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New Reviewer

INCOMPLETE ORDER

e uexnosere tI ordered-line one #13 on rosemary-park roll with hot peppers, banana peppers and pepper sauce on the side. The order was ready when requested. However, when I got home, there were NO PEPPERS on the side or on the sandwich. I called the store (McLean, VA) and the phone rand and rang, but no answer. I called the number listed on-line about 8:30 PM- the on-line info said the store was open to 9PM. I feel this is TOTALLY UNACCEPTABLE. Bad enough to not give proper order, but no excuse to not answer phone.

User's recommendation: ALWAYS CHECK ORDER FOR COMPLETENESS.

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ID
#3044068 Review #3044068 is a subjective opinion of poster.
Location
Providence, Virginia
Loss
$8
Preferred solution
Jersey Mike review of - customer service procedurers website accuracy; phone number listings

Didn’t get the sandwiches we ordered.

I ordered with the Jersey Mike app for free delivery on Saturday. I asked for specifics on the subs in the area provided on the app. The subs were very small, sloppily put together and did not have the vegetables I specifically ordered. We complained and were told they would make the subs over but we would have to come pick them up. The boy who made the subs said that he had put the items on the subs which is not true. The app is useless. If you want a sub there, go inside and watch as they are made or you run the risk of not getting what you ordered.

User's recommendation: Go inside, order, watch as subs are made.

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ID
#3043802 Review #3043802 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Cons
  • Service
New Reviewer

Complaint. Refund

I ordered last night online order 01-0015**-**-024172 2 of my sandwiches where messed up they agreed to remake them today because last night they closed after my order. I ordered an extra sandwich to prove to a friend how good there sandwiches are and when he went to...
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ID
#3038196 Review #3038196 is a subjective opinion of poster.
Location
Lakewood, Colorado
Pros
  • Good quality ingredients
  • Convenient location to home
Cons
  • Dont pay attention to online or remake orders
Loss
$45
Preferred solution
Full refund

They *** suck

1 hour 50 minutes for delivery !!!! Delivered by door dash !!!! Racists minority duche bags !!!! Hope they go out of business

User's recommendation: Avoid.

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ID
#3034092 Review #3034092 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Coupon

Forgot to put in coupon code on my order that I placed this morning to be picked up at local store in Paso Robles, CA

User's recommendation: Use coupon.

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ID
#3033990 Review #3033990 is a subjective opinion of poster.
Location
Paso Robles, California
Loss
$2
Preferred solution
Price reduction
New Reviewer

I was refused service because the mask interfered with my oxygen cannula in my nose

I told them I could not breath. The manager said she did not care and refused to serve me a sandwich. She called the police and security because I have a face shield and could not wear a mask. This is the Jersey Mike on Watt Ave in Sacramento California. When the security guard from PalAmerican security company came over to intimidate me, he used profanity towards me, called me out of my name, and said you people are all the same.
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ID
#3031614 Review #3031614 is a subjective opinion of poster.
Location
Sacramento, California
Pros
  • Normally good service and good food
  • Sandwiches are made fantastic
Cons
  • Today service was awful
  • Poor customer service
Preferred solution
Let the company propose a solution

Had a legitimate concern and wanted my refund

At the jersey Mikes restaurant at 8420 balboa blvd unit 112, Northridge California 91325 Date of 10-31-21 at approximately 5:pm ! I bought a Philly steak sandwich with extra everything on it! I payed $ 24.12. After knowing that there was a break in by perpetrators and...
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ID
#3026190 Review #3026190 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$24
Preferred solution
Full refund

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New Reviewer

Terrible service

After spending more than 20 minutes calling the shop repeatedly with no one answering. I then went down to the shop thinking they would be busy. They were not busy just simply being lazy and not answering the phone and it appeared as if they were preparing to close...
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ID
#3025509 Review #3025509 is a subjective opinion of poster.
Location
Olathe, Kansas
Cons
  • Rudeness by manager
  • Customer service here is the worst i have ever seen
Loss
$59
Preferred solution
This employee fired and reimbursement for my poor quality sandwich/ experience

Trying to order subs!

Web site offers no free delivery as advertised on Saturday and the store took the phone off the hook
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ID
#3022872 Review #3022872 is a subjective opinion of poster.
Location
Taylor, Michigan
New Reviewer

Sandwich made wrong

I ordered the big kahuna I think it is the cheesesteak one that comes with double the cheese once I got home I found both of my subs I ordered two of them neither one of them had cheese on them! The whole point of me ordering that cheesesteak was because they came with...
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ID
#3022390 Review #3022390 is a subjective opinion of poster.
Location
Holland Charter Township, Michigan
Loss
$40
Preferred solution
Let the company propose a solution

Birthday coupon

Nothing happened. I called the number and it said call the store. I called the. store and the phone just rang.
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ID
#3022090 Review #3022090 is a subjective opinion of poster.
Location
Missouri City, Texas
New Reviewer

Bad customer service food handling and sanitation preparation violation

Bad customer service food handling and sanitation preparation violation As I order my sandwich the employee that basically started preparing my tuna sandwich had the worst customer service attitude like if I was asking for the food for free then the other associate that was supposed to finish up the sandwich by placing my condiment was touching his face with the gloves and then he was going to touch my food and I decided to walk out
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ID
#3019692 Review #3019692 is a subjective opinion of poster.
Location
Anaheim, California
Preferred solution
If somebody can contact me to explain why it’s really the problem many jersey Mike’s location

Points

I failed to enter my rewards number upon check out. I subsequently tried several times on the app and IT DID NOT WORK. It was double points Tuesday. Paid for extra meat and bacon... SKIMPY
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ID
#3013608 Review #3013608 is a subjective opinion of poster.
Location
Baltimore, Maryland

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New Reviewer

Racist behavious

Had a horrible experience this evening at one of local stores that i regularly visit along with my son. Not only was i passed on by multiple patrons who ordered after me; upon enquiry, i was lied to on the face. Need to request action against such abysmal and shameful behavious. If not, i shall post this and report this on social media. This is not a threat...this is a lesson and these low life pigs need ro be exposed. This is at Preston+Rolator location in Frisco TX. Incident happened on 10/26 at 7 pm CST.
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ID
#3011163 Review #3011163 is a subjective opinion of poster.
Location
Frisco, Texas
Preferred solution
Disciplinary action to be taken against employee.

Birthday sub

I called customer service and the number was no longer in service.(800)321-****. I wasnt able to speak to anyone. Problem still not resolved.
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ID
#3010325 Review #3010325 is a subjective opinion of poster.
Location
Miami Gardens, Florida