Jersey Mikes Subs

I walked in to obtain my mobile order & there were multiple bags so I checked the names and grabbed what was obviously labeled my name. I was not greeted or addressed by any of the staff, which is fine, but when I grabbed my order and started to leave a staff member did address me to ask if the order I took was mine, specific wording was "ma'am, is that your order?".

This may see like a small issue, but if customers are going to be accused of possibly taking the wrong order than this location shouldn't accept online orders. I do not appreciate being asked that in general, but also while there were other customers in there. That is embarrassing and slightly humiliating. I have ordered online before at this location and at others and this has never happened.

If staff are greeting everyone this way, it needs addressed. And if I was the only customer greeted this way I would hate to assume this was a discriminatory act on the staff member and on this location. This event occurred on 1-3-26 around 8:30pm. The situation revolved around a mobile order.

I submitted an online complaint to the franchise owner of store 26006 and did not hear a single word about the situation. I find it incredibly distasteful that Jersey Mikes offers a space to submit issues, no matter how big or small, and allows customers to feel like their concerns are being heard when in turn they get ignored.

I made a delivery purchase on jerseymikes.com. I ordered 2 sandwiches and 2 craft sodas.

The driver showed up with the sandwiches and not the soda. Instead of a normal restaurant that is set up to handle mistakes, I called the store, who told me to call DoorDash because that's who fulfilled it. When I called DoorDash, I got a rude customer service agent who refused to help me and forwarded me to Jersey Mike's corporate, who had no option to deal with missing items in the order. Don't use this service.

Just like any delivery service, there is no guarantee they will get your order right, but unlike other delivery services, when they screw up, everyone points the finger at each other and nobody is jumping to help the customer.

Want to point fingers at each other and steal not only my money but also a buttload of my time? Here's a finger for you, Jersey Mike's: ( ʖ )

Called the store at which I went, only to receive a not available message. Called corporate only to get the end of a prerecorded message (without any press # statements).

Called to make some comments on multiple problems encountered at store 6035, one of which I will include in this message along with a question. I noticed while I was eating (in the restaurant) that the knife used to slice the subs was never wiped or cleaned during my entire stay. Would this be a health standard violation (possible cross-contamination)? I want you to understand that I have no desire for compensation for the other problems encountered, but I was concerned enough about this one to file a complaint.

Typically I would just write it off and not go to the restaurant again. If this is a health problem, please let the restaurant 6035 know to avoid any sickness to its customers.

Ok

It took my Sin and Wife to jerseys for a dinner sandwich. We decided to eat in

Im a kind if regular customer with similar results

You have a prep issue with one guy who been there si vantage beginning

Honestly a very nice guy

Ive been after lunch hour and to be honest he a bit slow to get it done slice and bread choice Hes ok

The problem began when my Son ordered his grilled hot chicken sandwich

The new guy a heavy overweight guy

To make it simple, he had no idea apparently of how to prep and cook grilled sandwich.

Son was very polite saying nothing we aired 25 long minutes for his grilled chicken sandwich was done 24 minutes

He was the only customer with a grill sandwich

We patiently waited but I was pissed

He wanted to go to his favorite sandwich store he preferred Firehouse sandwich co maker near by u said no jerseys better. This is the same vent as his previous trip to Jersey Mikes Bangor

Ill say. Tyler will never at at jerseys cause of the two time debacle. I will give another try

Ive supported Jerseys since opening

Ive noticed a constant employee turnover I understand the problem Im a publishing company owner I grew up in north Jersey so I feel committed.

Its just that after two trips in with my grown Son he got the same slow boat treatment cause of lousy stupid lazy employees.

Ive been shortchanged in a service manner and not too happy

In a store dining should be top service from. A Jersey company Manager problems there. Take out taking priority Ive seen whats going on. For me that was a prebirthday.

Eat out. Very disappointed for my Sons poor experience there

My phone number is (207) 249-**** if you care to personally contact me

You need to understand how you Bangor Mai w restaurant is doing from someone like me.

Sincerely Submitted

Jeremiah Stevens

Troy Maine

Thank You

I I asked specifically to the driver do not put my food on the concrete, hand it to me in my hand. My food was placed on the concrete.

Driver said he was too busy to hand it to me. At least that was the text that I received called store store stated there was no manager on duty got managers phone number left voicemail. No return phone call. I am not going to eat food that has been lifted off of the ground.

I want a refund and that driver does not need a tip. Please give me a call back 831-206-****.

I am throwing this product in the trash and probably will not be a return customer. This is the second time in a row not going for a third.

Unless you go in person, they'll most likely get your sandwich wrong. They DO NOT pay attention to the order, they DO NOT care, and they DO NOT even attempt to act like you're a valued customer.
3 times I ordered online via the app, 2 times via a delivery service app, and both ways I didn't get what I asked for.

I ordered once in person (before using the Jersey Mikes app or Uber/DoorDash) and it was perfect. So logically, THEY CANNOT READ OR DON'T CARE TO READ THE ORDERS THAT ARE COMING IN ELECTRONICALLY. They probably figure that you placed it online and you're not there to say anything, and you most likely won't come back to complain.
Also, I contacted customer support after this ongoing issue (for the 1st time ever because I just reached a point of 'why am I spending all this money and not getting what I'm paying for?'). Well...

THEIR CUSTOMER SERVICE IS LACKING THE SERVICE PART FOR THE CUSTOMERS.
All I got was a 'Sorry, but you have to deal with the individual store. I forwarded your information' BUT NO ONE HAS EVER CONTACTED ME AT ALL. IT'S BEEN 2 WEEKS NOW... NOTHING.
Customer service basically said 'Not our problem' and sent my info over and NEVER received a call, text, email, or anything.
Almost $20 per sandwich, and this is the treatment I get???

NOT WORTH THE MONEY OR HEADACHE!!! THEY'RE HORRIBLE!!!