Kenyan Nro

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Verified Buyer
| map-marker Virginia Beach, Virginia

Not as advertised.

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Jersey Mikes Subs - Not as advertised.

Great service. Friendly and helpful.

Good flavor but very wimpy on the amount of meat in the sub and steak. Not worth the money and not as advertised on TV. I am from the north and steaks and subs are never this wimpy.

Now let me mention how hard it is to reach customer service just to give constructive feedback. What a hassle.

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User's recommendation: If you are hungry don’t eat at Jersey mikes. If you like more bread than protein than you will like it.

Ethen Lqm

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Overpriced, You Most Likely Wont Get What You Ordered if Placed Online

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Jersey Mikes Subs - Overpriced, You Most Likely Wont Get What You Ordered if Placed Online
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Jersey Mikes Subs - Overpriced, You Most Likely Wont Get What You Ordered if... - Image 3
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Unless you go in person, they'll most likely get your sandwich wrong. They DO NOT pay attention to the order, they DO NOT care, and they DO NOT even attempt to act like you're a valued customer.

3 times I ordered online via the app, 2 times via a delivery service app, and both ways I didn't get what I asked for.

I ordered once in person (before using the Jersey Mikes app or Uber/DoorDash) and it was perfect. So logically, THEY CANNOT READ OR DON'T CARE TO READ THE ORDERS THAT ARE COMING IN ELECTRONICALLY. They probably figure that you placed it online and you're not there to say anything, and you most likely won't come back to complain.

Also, I contacted customer support after this ongoing issue (for the 1st time ever because I just reached a point of 'why am I spending all this money and not getting what I'm paying for?'). Well...

THEIR CUSTOMER SERVICE IS LACKING THE SERVICE PART FOR THE CUSTOMERS.

All I got was a 'Sorry, but you have to deal with the individual store. I forwarded your information' BUT NO ONE HAS EVER CONTACTED ME AT ALL. IT'S BEEN 2 WEEKS NOW... NOTHING.

Customer service basically said 'Not our problem' and sent my info over and NEVER received a call, text, email, or anything.

Almost $20 per sandwich, and this is the treatment I get???

NOT WORTH THE MONEY OR HEADACHE!!! THEY'RE HORRIBLE!!!

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Loss:
$275
Pros:
  • When they get it right it is good
Cons:
  • Consistently get the orders wrong and their customer service is horrendous

Preferred solution: Apologize (because this isn't the 1st or even 4th time this has happened), refund my meal at this point, and implement changes to prevent future occurances.

User's recommendation: SPEND THE MONEY SOMEWHERE THAT ACTUALLY CARES TO TREAT YOU LIKE YOU'RE A VALUED CUSTOMER (And Where The Food Is Better For That Price)

Luke G Wmq

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Advertising

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Im curious if yall would be interested in mobile advertising. I live in Columbia Missouri and am a student at the University of Missouri, we get lots of human traffic on game days for football, and I work at the Jersey mikes at 1101 Grindstone pkwy.

Ive worked at Jersey mikes for a total of 1 year 7 months and would love to spread the word. I drive a 2016 audi a3 and would be interested in getting paid to have jersey mikes decals or roof advertisements for some sort of payment if that is something yall do

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Pros:
  • Delicious food
Cons:
  • Little pricey

Preferred solution: paid to advertise in a college town

Haliegh Lub

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Verified Reviewer
| map-marker Moorhead, Minnesota

One of the worst places I’ve encountered

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very unhappy with an order I placed via Uber Eats, and Jersey Mikes in Morehead Minnesota said they would give me a refund, and they have yet to do so

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Trinity B Uvr

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Verified Reviewer
| map-marker South Bend, Indiana

Does not honor promotions

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Jersey Mikes Subs - Does not honor promotions

I recently tried Jersey Mike's for the first time when a friend ordered us some, and I absolutely loved the food. While picking up the order, I saw multiple decals saying that you get a free sub when you download the app, create an account, and place an order.

So the other night, I did just that. The advertisements were still up when I picked up my order, but I never received the free sub in my rewards in the app. OK, no big deal, I figured that I could just reach out to customer service and get it fixed. How wrong I was for thinking that.

Instead, I exchanged emails with a person who was less helpful and understanding than an autobot. She did nothing other than waste my time and greatly increase my frustration. What began as nothing more than a very minor inconvenience escalated to the point where I will never order anything from Jersey Mike's ever again because of the responses from the so-called customer service specialist.

I hate Subway's food, but I would go there before ever going to Jersey Mike's. Thanks, Sabrina C., I hope every customer service agent you encounter treats you the same way you treat customers.

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Pros:
  • Amazing food
Cons:
  • 0 consideration for customers experience
  • False advertisements
  • Customer service in general

Preferred solution: I just want the promotion that was advertised

User's recommendation: Don't expect them to honor promotions at all and if you need customer service I wish you the best of luck

Haliegh Lub

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Verified Reviewer
| map-marker Moorhead, Minnesota

A very unhappy customer, and have been promised a resolution, yet I was treated horribly the other day by a female employee

very unhappy with an order I placed via Uber Eats, and Jersey Mikes in Morehead Minnesota said they would give me a refund, and they have yet to do so

not only that, but I was promised a full refund of $58 from the manager named Andrew, and have been working on this for five months straight.

I placed a couple of calls about a week or so ago, and literally, the lady who answered the phone screamed in my ear so loudly, I had to remove the phone for my face. I have a hard time believing that employees like that would be hired.

no one has called me, no one has even tried to help me find a resolution, they all just blame it on Uber Eats.

And the manager told me that he would return the original amount of $58 to my original payment method. He said I did not need to worry about going through Uber Eats.

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Peter O Kwg

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Verified Reviewer
| map-marker Puyallup, Washington

The sand which I bought I horrible

Jersey Mikes Subs - The sand which I bought I horrible
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This sandwich is horrible this is the first time I went to the Jersey Mike on 1030* ***th Merdian Im pissed that I paid for a sub that looks like this.The whole damm crew on that shift need to be fired.Bad business and Customer service Ive ever had.

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Preferred solution: Full refund

Patricia A Eir

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Verified Reviewer

Just a question

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When is the new store in Mays landing nj opening there is a coming soon sign since February i live around the corner and CANT WAIT

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Dana A Pjx

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Verified Reviewer
| map-marker Grove City, Ohio

Complains

My wife and I came in on 10/15/2024 at 7:20 pm, and the three workers were sitting on the counter and vaping. One looked right at us and didn't even say, 'Hello, how can we help you?' So, we left and went somewhere else.

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Preferred solution: Better customer service

Resolved
Robert S Qys

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Verified Reviewer
| map-marker Plant City, Florida

Resolved: Employee bad attitude

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Updated by user Aug 15, 2024

Company fixed the issue and I have been provided with apology. They just added points to my rewards which amounted to the price of the sub we didn't get. Good enough.

Original review Jul 14, 2024

The company reimbursed the money I spent on a sub I did not get. My roommate went to purchase subs on her birthday for us with money I gave her.

The sub was made wrong. My roommate tried to get it right but the jersey Mike's employee would not remake it without her paying again. Words were exchanged, he laughed at her and she threw it at him.

In short that's all I know and I filed the complaint. Jersey Mike's responded quickly and I had points added to my rewards which covered the sub I did not get.

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Geraldean Ube

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Verified Buyer
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Verified Reviewer
| map-marker Oneonta Town, New York

I didn't receive my points for my order

Jersey Mikes Subs - I didn't receive my points for my order

I would love to get the points for my purchase I did ask the cashier how to get my points and the didnt know how to do they told me to contact customer support and you all would know how so I have been trying to contact you all but no answer so now Im sending a email to see if someone could help me out with the issue

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Preferred solution: My points for the order

Anonymous
map-marker Chesapeake, Virginia

Charged wrongly

We ordered 2 mini subs and was charged for 2 regular subs. Called to speak to store manager and was told I would get a call back after 10 pm.

That did not happen. My husband goes about once a wk. To jersey Mike's. Do not deserve this treatment.

Poor customer service and a good way to lose a regular customer.

We are senior citizens and live on fixed budget. Very very disappointing.

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User's recommendation: Not likely

Anonymous
map-marker El Paso, Texas

Complaint

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Called with complaint regarding gift card, phone number has been disconnected or no longer in service.

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Anonymous
map-marker Riverside, California

Complaint

I recently filed two complaints. One with the San Bernardino County Health Department and the other with State of California Consumer Affairs concerning my recent visit to Jersey Mike's Subs.

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Anonymous
map-marker Spring, Texas

Job situation

I was let go on a phone call from manager and I need to get in contact with Hr or who I need to speak with about this situation because I have no write ups about being late but Im just getting fired out of any where.This is not fair and not how things should be done! This is a hate crime cause Im gay

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Cally M Dop

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Verified Reviewer

Choked on chicken bone

I choked on a chicken bone while eating a sub from Jersey Mikes and had to go to the hospital after coughing up blood. Now, I have cuts in my throat from the bone going down, as well as part of the bone fragments came up when I threw up after the bone was lodged in my throat.

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Loss:
$7

Preferred solution: Pay for my hospital bill

About

Summary

Jersey Mikes Franchise Systems, Inc is a sub sandwich franchise with more than 1300 locations. The company was originally called Mike’s subs. It was started by Peter Cancro in 1972. The company is headquartered in Manasquan, New Jersey. It specializes in cooking and serving submarine sandwiches mate to order. The menu includes cold and hot subs, wraps, sub in a tub and kid’s meal. Jersey Mikes Franchise Systems, Inc. provides also catering services. The company provides a number of gift cards which are not exchangeable for money. Jersey Mike’s offers a shore point reward program to regular consumers.

Jersey Mikes Subs reviews and complaints

Jersey Mikes Subs is ranked 46 out of 469 in Fast Food category

Area Served

USA

Payment Methods

VISAMasterCard

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