1.4K Jersey Mikes Subs Reviews | jerseymikes.com @ PissedConsumer

Terri E Qye

Berkeley, New Jersey

I have been a customer for over 40 years!! I always buy subs for me and my mom. But I birmr down on my sub and 2 teeth broke off!! I immediately called my dentist and she got me in next morning. I bit

Dec 08, 2023

1.0

Dow n on an unidentifiable spice or object!! The company offered $109 for my change in flight!! What a jokr!! I have been back 2 times and have spent hours at dentist!! Billion dollar enterprise!! Terrible and painful dental care!!

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Loss:

$10000

Pros:

Fresh sandwiches

Cons:

Poor customer service

Preferred solution: Settlement for travel, dental, pain and suffering

User's recommendation: Find another sub shop

Janella C Slt

Janella C Slt | |

Kingman, Arizona

Complaint about everything

Oct 06, 2023

1.0

Jersey Mikes Subs - Complaint about everything

Original review Oct 06, 2023

I spent $49.26 on 2 subs. We specifically told.rhem.what we wanted, confirmed it twice. I paid multiple charges for extra and get home and it nothing that I asked for. They charged me 2.95 for 1 slice of extra turkey, 1..75 for extra cheese, 5 for extra meat and cheese. No lettuce, no tomatoes, no extra onions, no extra mayo, no oil and then added bacon which I never asked for. I'm addition I AM ALLERG8C TO BACON!!Called ro complain and the woman said corparate was there and road her how to make it. Was rude then hung up the phone when I asked forher name. I went right back to the store and requested my money back. Took pictures and video of the incident and food and will dispute with my bank. Never had this experience in jersey Mike's and I go all the time!! If I have an allergic reaction, I will be sueing jersey Mike's and that employee.employee amber Steed

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Loss:

$49

Cons:

Horrible employees

Preferred solution: Apology

User's recommendation: Never go to the kingman jersey mikes

Michael C Swk

Michael C Swk | |

Hyderabad, Telangana

No bacon

Oct 05, 2023

1.0

They do not put bacon on the sandwich, and when you complain, they say that bacon is limited! And if you order Xtra, it's the same bacon game. No bacon. Where is the bacon. There should be a higher standard to keep the meat ratio equally divided into the sandwich, and also, it is not a cheap sandwich, so you are also overpaying for less meat!

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Pros:

Close to our home

Cons:

No bacon

Preferred solution: Full refund

User's recommendation: Don't expect bacon and if you pay for extra you might see it

1 comment

Anonymous

Guest-2414258

Oct 22, 2023

Simple. You eat the sandwich you pay for it.

IF you cannot afford to do without. Unless you return the sandwich you are NOT entitled to a refund.

Helpful

Corene Vqq

Corene Vqq | |

Philadelphia, Pennsylvania

You manager Nick blurred out a racial comment said I was a immigrant n we steal n don’t know how to read as I was picking up a doordash which is a job I’ve been doing almost 3 years now.

Oct 07, 2023

Jersey Mikes Subs - You manager Nick blurred out a racial comment said I was a immigrant n we steal n don’t know how to read as I was picking up a doordash which is a job I’ve been doing almost 3 years now.

I was picking up a doordash in the Lumberton JerseyMikes and a manager made a racial comment I guess because I'm liteskin. He stated us immigrants steal n don't speak English and I felt very disrespected by his remarks

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User's recommendation: Not sure what to say about this unless action is done

Resolved

Dray Wqr

Dray Wqr |

Raleigh, North Carolina

Resolved: Inappropriate staff behavior amongst other issues

Oct 06, 2023

1.3

Jersey Mikes Subs - Inappropriate staff behavior amongst other issues

Updated by user Oct 14, 2023

Company fixed the issue and I have been provided with apology. The regional manager supposedly issued a full refund for my order… I have yet to see it come through on my banking.

She also said she was going to send me two coupon cards for free sandwiches… I’ve also yet to receive these.

I spoke with her over a week ago. Nothing.

Original review Oct 06, 2023

absolutely inappropriate behavior by employees, inexplicable, wait times Standing in line for 42 minutes of a one hour, lunch break, deplorable conditions, while making food, disgustingly wrapped sandwich And thats just the start of it. People were walking in canceling there to go orders because they were an hour behind. I have never in my life experienced in anything like this one trying to get fast food Were talking sandwiches here. Absolutely unacceptable on all counts!! I couldnt even eat what I purchased, because it was sopping wet. I was also overcharged and no one ever called me back when I complained. I will never eat at Jersey Mikes again! What a joke! And I will continue to call and complain!!!

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User's recommendation: Don’t bother… Not worth your money or time

April W Qlk

April W Qlk | |

Gold Coast, Queensland

Complaint. Refund

Aug 19, 2023

I went into your store on 12 mile and mound, Warren MI. There was a young man who took my order and cashed me out on 6/14. I left to my next destination and realized that the man didn't give me my $8. Once I realized that I called to the restaurant and explained to him that he didn't give me my money. His words was I realized that you left your money and I tried to catch you but you was gone. He than said I can give you a free sub or you can come back up here to get your money. I told him that I'm too far away from there. So just put a credit in for me next time. That was the end of that conversation. A couple of days ago I called up there to see if my credit was still in place. The man whi answered the phone said let me get my manager. The manager got in the phone and I explained to her what was going on. So she placed me on hold to check. We'll she thought that she did but i heard every word that she was telling the man. The manager there is very disrespectful and rude. Then when she cane back to the phone I explained to her that I heard every rude thing she said about me. Her response was ok now that you heard me, I'm going let you talk to the district manager. Once I was transferred to him he said that unfortunately I can't do nothing for me. I asked him is there anyway that you can check your register record and see if the balance off. He than said they don't keep logs of that. Which seems unreal. But he keep saying there is nothing I can do for you. All I wanted was my credit or just give me my money that I'm rightfully entitled to to. I had included a picture of the call I made that day.

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Loss:

Pros:

Great sandwich

Cons:

Your employees need more customer service training

Preferred solution: Full refund

User's recommendation: Please show respect because we are the ones who keep your business up and running. And please sho consideration of there. Feelings.

Monique P Prb

Monique P Prb |

Roseville, California

Issue with T-Mobile online order rude manager

Sep 12, 2023

2.6

Jersey Mikes Subs - Issue with T-Mobile online order rude manager

Ordered Tmobile Tuesday free sandwich received email confirmation however location stated oder DIDNT come through nothing they could do was advised to contact Jersey Mikes customer support Manager was rude and NOT HELPFUL at all

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Pros:

Delicious when made right

Cons:

Rude management
Lack of professional staff
Rude employees

Preferred solution: A free large sub and drink for the inconvenience and maybe a gift card for future purchase at a different location

User's recommendation: Would not recommend this location

Scott W Jcs

Staffing complaint

Oct 02, 2023

1.0

This is about the CLT location inside the airport. I love the food and its honestly one of the healthier options here. This location is great.. when the can serve costomers. Multiple times a month the staff has to shut down due to staffing. This should not be a regular problem and needs to be fixed, or replace the store with a company that can deliver.

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Preferred solution: Apology

User's recommendation: Fortunately there are other options nearby, but unfortunately JM shutting down increases the lines for everyone else

John G Olf

John G Olf |

Colonie, New York

Not affordable

Sep 01, 2023

2.5

A family of three get three subs two giants one regular and its outrageously expensive. $48 WOW. Unbelievable yes subs are usually good but never what u ask for when u get them. Extra meat cost over $2 and never get it. Lower the cost of subs make them affordable for low income family.

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Pros:

Subs good

Cons:

Prices are outrageous

User's recommendation: Yes but make sure u get what u pay for.

Anonymous

Guest-5187184 |

Port Jefferson Station, New York

Not a good sandwich

Oct 06, 2023

I was traveling on September 23,2023 in the Charlotte North Carolina Airport, went to Jersey Mikes for a sandwich. While on line for 20 minutes to place my order, and another 15 minutes to receive my order not once did I see any employee use the slicer to slice any meats or cheeses. I was very disappointed with the sandwich once I finally received it. Jersey Mikes on Long Island, NY always slices the meats/cheese when you're at their stores, and your TV commercials advertise freshly sliced meats/cheese. Again was very disappointed, thought you should know.

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James P Bpk

Not enough meat !!!!! Awful experience I been eating with them for 20 years plus

Sep 09, 2023

1.0

Jersey Mikes Subs - Not enough meat !!!!! Awful experience I been eating with them for 20 years plus

2 pieces of meat on the sandwich !!! Eating bread do not go to the one in Tinton falls they dont put any meat on it

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Preferred solution: Full refund

Colin Hse

Colin Hse |

New York, New York

Bad experience

Sep 09, 2023

2.7

I asked her number 13 I'm in Lindenhurst New York 117** **% of my sandwich is ham that's not an Italian combo please call me at 631-507-**** I'm not happy now when I do I also use the store up in deer Park I don't know what ZIP code it is but it is in New York and the sandwich is beautiful I paid $23 in change for a horrible taste and sandwich. Did not get receipt.

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Rachel Z Inu

Rachel Z Inu | |

Ferndale, Michigan

Horrible customer service!

Sep 28, 2023

1.0

Jersey Mikes Subs - Horrible customer service!

Went to this location and ordered two club subs after standing there waiting like 10 minutes to order while one person made door dash and carry out orders! Not one time did anyone say they were out of bacon. When our subs were about to be wrapped, the sandwich maker tells us they are out of bacon and they added extra meat on the subs. My fiancé then asks if they can put some bacon on the grill, being a cook he knows it only takes a few minutes to make! The manager named DJ not only refused to make bacon for our subs but told him to get the *** out of his store or he was gonna call the cops for us trespassing. Is it because we are white that we got this treatment? It sure seemed like it! This is horrible customer service and Jersey Mikes should be ashamed of a worker with such a bad attitude working for them! The customer is always right and deserves to eat what they ordered! We will never go to this location again and deserve some kind of compensation for this horrible treatment! We ordered and went to the location in Birmingham for pick-up and got great customer service there!

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Pros:

Food looked good

Cons:

Bad customer service

Preferred solution: Free sub coupons to use in future

User's recommendation: Don’t go to this location if you want good customer service!

Yessie G

Yessie G |

Los Angeles, California

Order

Aug 16, 2023

2.9

I went in person to place my order, I told the girl that was taking my order, that I want it Mikes way but no onions, & no tomatoes, but I still want the oil & the vinegar, & if she can add some pickles & yellow peppers, so she didnt make it Mikes way cus she forgot the vinegar & oil, I call to speak to the manager but she said since I didnt want onions or tomatoes, that its not mikes way no more I thought mikes way is the vinegar & the oil so, Im so upset cus I thought the meaning of Mikes way was the oil & the vinegar with the spices, she did Ofer a refund for one sandwich but what I was trying to say was that, the next time they should know mikes way is the vinegar & the oil with the spices not the onions & tomatoes. Thank you.. The Jersey mikes I went to was on, Hollywood & Western in Los Angeles.

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Preferred solution: Price reduction

Shalita Kvt

Shalita Kvt |

Saratoga Springs, New York

Fradulent orders on my account

Aug 25, 2023

There was an order placed on my account at 2:25 am on 8/24/2023. This happened at other stores as well - They were able to refund my money. This store said they could not because of loyalty points. I would like my money refunded - the total was $40.77 I have since taken my credit card off of your app and my account

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William G Lpn

William G Lpn |

Irving, Texas

Franchises are giving less meat than 5-10 years ago

Aug 22, 2023

2.9

Jersey Mikes Subs - Franchises are giving less meat than 5-10 years ago

The last dozen sandwiches only have 1 super thin slice the end 2 1/2 on each end of the sandwich. The national HQ needs to do audits of their franchises to see if they are living up to the contractual standards set forth in their quality control

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Pros:

Delicious food

Cons:

Skimping on meat content

Preferred solution: Sandwiches that are not a rip off in value

User's recommendation: Boycott until the sandwich value returns

Contact Information

Website:

www.jerseymikes.com

Mailing Address:

2251, Landmark Place

Manasquan, New Jersey 8736

United States

Phone:

(800) 321-7676

Contact Jersey Mikes Subs Customer Service

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Jersey Mikes Subs

Jersey Mikes Subs Overview

Media from reviews

Top Jersey Mikes Subs Reviews

"No receipt and No shore points credit and unable to place order on the app"

"I have been a customer for over 40 years!! I always buy subs for me and my mom. But I birmr down on my sub and 2 teeth broke off!! I immediately called my dentist and she got me in next morning. I bit"

I have been a customer for over 40 years!! I always buy subs for me and my mom. But I birmr down on my sub and 2 teeth broke off!! I immediately called my dentist and she got me in next morning. I bit

Complaint about everything

No bacon

You manager Nick blurred out a racial comment said I was a immigrant n we steal n don’t know how to read as I was picking up a doordash which is a job I’ve been doing almost 3 years now.

Resolved: Inappropriate staff behavior amongst other issues

Complaint. Refund

Issue with T-Mobile online order rude manager

Staffing complaint

Not affordable

Not a good sandwich

Not enough meat !!!!! Awful experience I been eating with them for 20 years plus

Bad experience

Horrible customer service!

Order

Fradulent orders on my account

Franchises are giving less meat than 5-10 years ago

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